BDO is unlike other professional services firms, because we provide the best of both worlds. What sets us apart from our competitors is the way we see, listen and think about our clients. It’s this dedication to our clients that helps us deliver distinctively different relationships and results, regardless of the economic environment.

At BDO we know that each of our clients is different, and we treat them accordingly. In turn, they tell us that it’s our attitude and approach to them that makes us different. So we’re happy to let our clients – along with our depth of service and proven results – speak for us.

BDO is an organisation built on clear values. These values guide everything we do. They are the foundation of our Firm.

HONESTY AND INTEGRITY

This is about openness and prudent judgement, about being trustworthy and straightforward in all our working relationships.

TAKING PERSONAL RESPONSIBILITY

We treat each other as equals and recognise individual strengths.

STRONG AND PERSONAL CLIENT RELATIONSHIPS

Our client relationships are more than just business partnerships: we aim to understand people as well as businesses, and build long-standing relationships based on mutual respect and trust.

MUTUAL SUPPORT

We treat each other with consideration and respect and have a strong ethos of sharing and consultation.

At BDO, we acknowledge our firm’s primary role in serving the public interest.  We believe it is vital that we instill in each and every one of us, the approach to our work be with the right mindset – focused on professional behaviours and delivering quality work. 

What is quality?

For us, quality is all about doing the right thing, always. It's embedded in our culture and values and every one of us is committed to meeting professional standards, guidance and best practice.

Delivering quality work requires knowledge and experience, good organisation and project management, sophisticated technology, methodologies and above all, good professional behaviour. It's an approach to work that we're passionate about and one that our clients can rely on.

Values and ethics

Values and ethics play a crucial role in how we conduct ourselves as professionals. They help us all to act with integrity and make the right decisions, even in difficult situations. We rely on each other to understand and adhere to the ethical principles and values, which maintain the trust others have in us and the quality of our work. We are committed to upholding the highest standards of professional conduct and behaving ethically in all that we do.

How do we serve the public interest?

At BDO, we actively outline our commitment to serve the public interest by being:

Committed to consistently performing quality engagements.

Committed to high quality, independence and ethics.

In order to meet these commitments, we have invested in the following initiatives:

System of Quality Management

We have a firm-wide system of quality management, built on the methodology of International Standard on Quality Management 1, (ISQM1).

Leadership commitment

Our Leadership Team recognises that investing in quality is the best commercial investment we can make. It enables us to demonstrate our high quality to clients, regulators and society.

Culture

We foster a collaborative culture with a quality mindset that is focused on key professional behaviours - acting with integrity, objectivity, professional competence, the courage and confidence to challenge, consult and speak up, and professional scepticism.

Knowledge and awareness

We nurture a continuous learning environment which is encompassed by structured learning, on-the-job training, accessible guidance and timely communications.

Support

We have the right internal controls and infrastructure in place to support our people in delivering high quality engagements while actively monitoring and improving to ensure best practice.

Every BDO employee is responsible for consistently following BDO’s Code of Ethics and Business Conduct, and choosing the right course of action if faced with an ethical workplace dilemma.

Our Code governs the actions and working relationships of BDO’s partners and employees with current and potential clients, fellow employees, competitors, government and regulatory agencies, the public, the media and anyone else with whom BDO has or may have contact.

BDO Oman LLC (the “Firm”) is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms.

BDO is the brand name for the BDO network and for each pf the BDO Member Firms.

If you have a complaint or concern about our firm, our partners, staff or contractors, you are advised to make us aware of this.

Who should Speak Up?

If you are a client, prospective client, sub-contractor, vendor or strategic partner of the Firm and wish to raise a concern with us.

What can be reported?

As an eligible person you can report under this policy if you have reasonable grounds to suspect that a BDO staff member, former staff member, contractor, supplier or other person who has business dealings with BDO has engaged in conduct (‘reportable conduct’) that is:

• Suspected breaches of the Code of Ethics, including failure to carry out work with due care, competence and in accordance with the relevant legal and regulatory standards.
• Failure to perform an engagement in accordance with professional standards.
• Suspicions of breaches of local laws or regulations including bribery or corruption or breaches of anti-money laundering requirements.
• Conflicts of interest.
• Disclosure of confidential information and/or data privacy breach.
• Criminal offences, breach of civil law, breach of legislation and miscarriage of justice.
• Improper conduct or unethical behaviour likely to prejudice the Firm’s standing.
• Other matters which may impact on the reputation of the Firm or BDO network.
• Inadequate financial or non-financial recordkeeping.
• Improper use of company resources.
• Suspicions of theft or fraud.
• Environmental damage.
• Risks to the health or safety of any person.
• Substance abuse.
• Bullying, harassment or discrimination. Sexual harassment and intimidation.
• Retaliation against anyone for speaking up in good faith.
• Violations of any of our (other) policies.
• Deliberate concealment of any of the above.

How do I report?

You may report the matter through any of the following means:

Email: speakingup@bdo.com.om  or Kindly request you to fill up the form here

The disclosure will be subject to the assessment and investigation process set out in the BDO Bahrain Speaking Up Policy. Where disclosures are made in accordance with the policy, confidentiality will be safeguarded (where requested) and the necessary protections set out in the BDO Bahrain Speaking Up Policy will apply.

At BDO, we are committed to being a responsible business, both in how we work with our clients and how we contribute to the wider community and the world around us. It is important to our employees to work for a socially responsible organisation, and our approach, therefore, reflects our people. We recognise that: 'Our activities as a firm have an impact on our communities. We are committed to not only managing that impact but also using the resources we have in making a real and sustainable difference.' 

BDO’s global organisation extends across 166 countries and territories, with 115,661 people working out of 1,776 offices – and they’re all working towards one goal: to provide our clients with exceptional service.

Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards. That means local resources who understand your business, your local and international markets and the specifics of your industry: all backed by a truly global organisation.

The fee income of all BDO firms, including the members of their exclusive alliances, was US$14 billion as of 30 September 2023.

EXCEPTIONAL CLIENT SERVICE, DELIVERED ACROSS THE WORLD

BDO’s vision is to be the leader for exceptional client service. This is not about reinventing our profession’s approach to service, but about delivering our services exceptionally well – and delivering that high quality consistently in every office, every country and every territory where we have a presence. No matter where you do business, we have people who can help.

We demonstrate our objectivity and independence when dealing with our clients’ business issues, and this helps us to build relationships based on trust. There are five key components that describe BDO and our consistently exceptional service delivery:

• CLIENT NEEDS: we anticipate our clients’ needs and are forthright in our views, in order to ensure the best outcome for you
• COMMUNICATION: we are always clear, open & swift in our communication
• COMMITMENT: we agree to and meet our commitments, meaning that we deliver what we promise, every day, for every client
• PEOPLE: at BDO we are proud to provide the right environment for our people to grow and develop – but also the right people to deliver for our clients
• VALUE: Our experts focus on creating value: we give our clients up to date ideas and valuable insights and advice that they can trust

We are a global organisation built on local relationships.

OUR GLOBAL COMMITMENT TO EXCEPTIONAL CLIENT SERVICE MEANS THAT WE DELIVER WHAT WE PROMISE, WHEN YOU NEED IT

We are the most agile and responsive of the global accounting organisations.

We’re big enough to be able to access the best group of experts for your needs from our national and international network, and we’re small enough to be responsive and innovative in how we tackle our clients’ challenges. We can provide the perfect contact for your needs, no matter where in the world you are.